ANALYSIS OF THE CURRENT STATE OF THE COMMUNICATION CULTURE OF POLICE SUPERINTENDENTS

Аннотация

The purpose of this article is to analyze the current state of the communication culture among police leadership and assess its impact on organizational performance. The research highlights that the professional competence, ethical standards, and communication practices of police leaders directly influence institutional effectiveness. A total of 382 police officers and 373 citizens participated in the study. The findings revealed that only a small proportion of respondents rated their supervisors’ communication practices as “good,” while the majority rated them as “average” or “poor,” indicating a critical need for improvement. Additionally, public satisfaction with police communication was found to be low, negatively affecting trust and the public image of the police. The study emphasizes the necessity of improving leadership approaches, developing communication and interpersonal skills through regular training, and reinforcing psychological and institutional support. It also confirms that leadership communication culture significantly shapes team morale, organizational cohesion, and employee motivation. Aggressive and passive communication styles were associated with adverse outcomes, whereas assertive and constructive communication practices fostered collaboration and trust. Therefore, it is essential to implement a comprehensive policy and leadership framework that embeds a culture of respectful and effective communication within police organizations.